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Terms of Service

Last updated: October 19, 2026

Bai OS, Inc. — Delaware, USA
baios.ai · hey@baios.ai

About this document

This document sets out the terms under which a company and the members of its team may use Bai, and under which a person may use it for themselves with Bai Go (section 3.5). We wrote it in plain language, without giving up the legal rigor required of a service operating across multiple jurisdictions.

Read it before using the Service. If anything is unclear, write to us at hey@baios.ai. These Terms apply alongside our Privacy Policy and our Refund and Cancellation Policy, which are separate documents.

Effective date. This version applies from acceptance to anyone who starts using Bai on or after October 19, 2026, and from November 18, 2026 to anyone who was already using it, in accordance with section 19.

1. Acceptance of Terms

By accessing and using the Bai service ("Service") provided by Bai OS, Inc. ("Company", "we", "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree with any part of these Terms, you may not use the Service.

The person who creates a company's account ("Customer") accepts these Terms on behalf of that company and represents that they have authority to bind it. Each person the Customer adds to its team accepts these Terms upon starting to use the Service.

Acceptance takes place through an affirmative action: checking the acceptance box, completing the sign-up flow, or actively using the Service after having received notice of the Terms. Continued use of the Service after material changes notified under section 19 take effect constitutes acceptance of those changes.

2. Description of the Service

2.1 What Bai is

Bai is a company's living memory, in its WhatsApp. What the team tells Bai is kept, with who said it and when; Bai organizes it, returns it to whoever needs it, assigns each to-do to its owner, and follows up on it. If the Customer so decides, Bai also replies to the company's customers with what the company knows.

Artificial intelligence is the technology that enables these functions, not the purpose of the Service. Bai is not a general-purpose conversational assistant.

2.2 Service functions

  • Capture: recording what the team shares with Bai —messages, audio, images, files, links, contacts, dates, and to-dos— through the official channels.
  • Organization and memory: structuring content into notes, tags, views, and boards, and keeping it in order to return it when needed, with the context in which it was shared.
  • Queries: retrieving the company's information through natural-language questions, respecting what each person is allowed to see (section 3.2).
  • Follow-up: reminders, requests assigned to a person with their follow-up, and the daily report for owners.
  • Serving the company's customers (optional): replies to those who write to the company's number with the information the company has published, and consulting the team on what Bai does not know. The Customer decides whether to turn it on.
  • Limited execution: specific actions in integrated external tools (for example, Gmail, Google Calendar, or Google Drive) when the integration has been authorized, in accordance with section 4.4.

2.3 What Bai is not

  • A general-purpose conversational assistant or a substitute for search engines.
  • A substitute for qualified professionals. Bai does not replace medical, legal, financial, tax, psychological, or any other professional advice.
  • An emergency service or a crisis care provider (section 7).
  • A person. Bai is a tool; the warmth of its communication is a design feature, not a representation of an emotional bond.
  • A service for mass messaging, automated advertising, deepfakes, or impersonation.

2.4 Official channels

The Service is used through its official channels:

  • WhatsApp: the company's WhatsApp Business number, which the Customer connects to Bai, and Bai's official number. It is the channel where the team tells Bai things and asks it questions and, if the Customer turns it on, where Bai serves the company's customers.
  • Bai Space: Bai's official application, on the web (app.baios.ai) and in the Bai Space mobile apps that Bai OS publishes in the official stores. It is where each person sees and organizes what concerns them, and where the Customer manages its company, its team, and its plan.
  • Bai MCP: read-only access to the memory from tools compatible with the Model Context Protocol (for example, Claude), which is activated only when a team member connects it with their own account.
  • Other channels the Company may enable in the future, subject to these same Terms.

Only the channels listed here are official. Bai OS is not responsible for apps, numbers, or sites that present themselves as Bai without being so.

Use of WhatsApp is additionally subject to the WhatsApp Business Terms, the WhatsApp Business Policy, and the Privacy Policy of WhatsApp and Meta Platforms, Inc., which prevail with respect to the operation of the channel.

3. The company, its team, and its customers

3.1 The company's account

The Service is contracted per company or, with Bai Go, per person (section 3.5). The company's account is created by an owner, who can add other owners and the members of their team. The plan, payment, and decisions about the account belong to the Customer. The Customer is responsible for keeping access credentials confidential (including the device associated with each WhatsApp), for the activities that occur in its account, and for reporting any unauthorized use to hey@baios.ai.

3.2 Who sees what

Owners see the entire company's memory. What each team member sees depends on the company's configuration: depending on it, they see their own content and what is shared with the team, or the team's common memory. What an owner reserves for the owners is not visible to the rest of the team. People outside the company only receive what the company published for them.

The Customer undertakes to inform the members of its team of this rule before they start using Bai: what each member tells Bai can be seen by the owners.

3.3 The memory belongs to the company

What the team tells Bai is part of the company's memory. If a person leaves the company or the Customer removes them from the team, they lose access, and what they contributed stays in the company's memory, with their name and date.

3.4 The company's customers

When the Customer turns on service to its customers, Bai replies on behalf of the company with the information the company has published. The Customer is responsible for:

  • The content it publishes for its customers and its team's answers to the inquiries Bai relays to it.
  • Having the legal basis and consent necessary to communicate with its customers over WhatsApp, in accordance with applicable law and the WhatsApp Business policies.
  • Informing its customers that they are being served by an artificial intelligence system when applicable law requires it.

3.5 Bai Go: Bai for one person

Bai is also offered to one person, for their own life, with the Bai Go plan. With Bai Go the account belongs to that person, who is the Customer and its only owner: their memory is theirs alone and no one else sees it. What these Terms say about the company and its memory refers to that person and their memory; what is specific to a team or to a company's customers (sections 3.2 to 3.4) does not apply.

4. Use of Artificial Intelligence

IMPORTANT NOTICE: the Service uses artificial intelligence (AI) technology to process messages and generate responses. By using the Service, you acknowledge and accept the entire content of this section.

4.1 Bai is a tool, not a person

Bai stores, organizes, and communicates information in ways that may feel natural, even empathetic. However, Bai is not a person and does not pretend to be one. It is built to serve human judgment, not to replace it.

4.2 Nature of AI responses

Responses generated by Bai may not always be accurate and may contain material inaccuracies even if they appear accurate due to their level of detail. You should not rely on any response without independently confirming its accuracy. In particular, responses may be incomplete or outdated, contain errors, fabrications, or omissions, and may not accurately reflect real people, places, or facts.

4.3 Use at your own risk

YOU AGREE AND ACKNOWLEDGE THAT ANY USE OF THE RESPONSES GENERATED BY THE SERVICE IS AT YOUR SOLE RISK. YOU ARE RESPONSIBLE FOR YOUR USE OF THE GENERATED CONTENT AND FOR ANY USE MADE OF IT BY ANYONE YOU SHARE IT WITH. Responses are not the sole source of truth, do not replace the advice of a qualified professional, and must be verified before making decisions based on them.

The limitation of liability in this section does not apply in cases of willful misconduct, gross negligence, or deliberate breach by Bai OS, Inc. In such cases, liability will be governed by applicable mandatory law.

4.4 No responsibility for decisions or outcomes

WITHOUT PREJUDICE TO SECTION 4.3, BAI OS, INC. IS NOT RESPONSIBLE FOR ANY DECISION, ACTION, OR OUTCOME ARISING FROM THE USE OF THE SERVICE, including business decisions, financial consequences, relationships with third parties, content that is published or shared, and the accuracy of data, dates, or figures provided by Bai. No response from Bai constitutes an endorsement, recommendation, or guarantee by Bai OS, Inc. of any product, service, investment, or course of action.

Active integrations: when the Service is connected to third-party tools (for example, Gmail, Google Calendar, or Google Drive), Bai acts in them only at the request of the person who authorized the integration. That person can revoke access at any time from Bai Space or from the third-party tool.

4.5 Automated decisions and the right to human intervention

Bai does not make autonomous decisions with significant legal effects on people, within the meaning of Article 22 of Regulation (EU) 2016/679 (GDPR) and equivalent provisions. Its functions (organizing, reminding, following up, replying with what the company knows) support human decision-making. Anyone may request human review of a Service output they consider incorrect by writing to hey@baios.ai.

4.6 Third-party AI Providers

Bai runs on artificial intelligence models from third parties ("AI Providers"), listed in the Privacy Policy. These models can make mistakes, may change without notice, and their availability is not guaranteed. Each AI Provider's terms limit the use of the data to providing the service and do not allow it to be used to train their models.

4.7 Known limitations of AI

AI can generate plausible but incorrect information (hallucinations), reflect biases in its training data, lack recent information, misinterpret the context or intent of a message, and respond differently to similar requests.

4.8 EU Artificial Intelligence Act (AI Act)

The Service is not designed for, and must not be used as, a high-risk AI system within the meaning of Regulation (EU) 2024/1689. Anyone who interacts with Bai is interacting with an artificial intelligence system; this is made explicit at sign-up, in the Service's public documentation, and in these Terms. The limitations described in sections 4.2, 4.6, and 4.7 are the transparency information about how the system works.

5. The Memory

5.1 What is stored

As part of the normal operation of the Service, Bai stores:

  • Messages, audio, images, files, and links sent to the Service, and their transcriptions.
  • Notes, to-dos, reminders, tags, views, and other objects created by the team or derived from its content.
  • Internal technical representations of the content (for example, vector embeddings and summaries) needed for search and retrieval.
  • Usage metadata: dates, source channel, author, and account identifiers.

5.2 Duration and control

While the company's account is active, the memory is kept with no predefined horizon: remembering over time is an essential part of the Service's value. From Bai Space, the team can view, edit, and archive what corresponds to it under section 3.2. Archived content is no longer used in responses. Permanent deletion of content or of the account is requested in accordance with section 11.5.

5.3 Continuity across AI Provider changes

The memory is kept on infrastructure controlled by Bai OS, Inc. and is independent of the AI Providers. A change of Provider may affect the style or tone of responses, but not the stored content.

6. Sensitive Data

6.1 Definition

Sensitive data is data defined as such by applicable law, including, without limitation: physical or mental health, sex life or sexual orientation, racial or ethnic origin, religious or philosophical beliefs, political opinions, trade union membership, biometric and genetic data, and data about children and adolescents.

6.2 Processing

The company's team or customers may share sensitive data with Bai. That data is processed exclusively to provide the Service: storing it, organizing it, and returning it to those who can see it. The Customer will endeavor to ensure its team shares only the sensitive data necessary for the company's operations.

6.3 Express limitations of use

Bai OS, Inc. does not use sensitive data to:

  • Train artificial intelligence models, its own or third parties'.
  • Carry out commercial analysis, market segmentation, or advertising profiling.
  • Deliver targeted advertising or commercial recommendations.
  • Disclose or transfer it to third parties other than the technical providers strictly necessary to provide the Service.
  • Any purpose other than providing the Service to the company.

6.4 Third-party data

When the team shares information about other people with Bai (contacts, customers, suppliers, photographs), the Customer represents that it has the legal basis necessary for that data to be processed in the Service. Compliance with External Circular 002 of 2024 of the Superintendencia de Industria y Comercio (Colombia): processing is governed by the principles of suitability, necessity, reasonableness, and proportionality.

7. Mental Health, Emergencies, and Crises

If you are in an emergency or crisis, immediately contact a professional helpline or your country's emergency services. Bai is not an emergency service.

7.1 Bai is not an emergency service

Bai does not respond to emergencies and does not replace professional mental health care. It must not be used as a primary resource in a medical emergency, risk of self-harm, suicidal ideation, violence, abuse, or any situation requiring immediate intervention.

7.2 How the Service behaves when it detects signs of crisis

When the Service detects signs that a person may be in crisis, Bai will provide information on professional care resources, including crisis lines in the person's country or, failing that, the international directory findahelpline.com. Automatic detection can produce false positives and false negatives; the responsibility for seeking professional help rests with the person or those around them.

7.3 Emergency resources

For information only, and without claiming to be exhaustive:

  • Colombia: general emergency 123. Bogotá mental health line 106. National Health Line 192.
  • Mexico: general emergency 911. SAPTEL 55 5259-8121.
  • Argentina: general emergency 911. Centro de Asistencia al Suicida 135 (CABA and AMBA) or (011) 5275-1135.
  • Brazil: general emergency 192 (SAMU). CVV 188.
  • Chile: general emergency 131. Salud Responde 600 360 7777.
  • Peru: general emergency 106. Line 113 option 5.
  • Spain: general emergency 112. Teléfono de la Esperanza 717 003 717. Line 024.
  • United States: general emergency 911. 988 Suicide and Crisis Lifeline.
  • United Kingdom: general emergency 999. Samaritans 116 123.
  • Rest of the world: findahelpline.com.

This information may not be up to date at all times. The Company is not responsible for the availability or results of the third-party services listed.

8. Eligibility

To use the Service, each person must be at least 18 years old or the age of majority in their jurisdiction, whichever is greater; provide accurate information; and not be prohibited from using the Service under applicable law. The Customer must act on behalf of a company or business, except whoever contracts Bai Go for themselves (section 3.5). The Service is not directed at minors: if the Company learns that a minor is using the Service, it will remove their access. To report it, write to hey@baios.ai.

9. Acceptable Use

The Customer and its team agree NOT to use the Service to:

  • Engage in illegal or fraudulent activities.
  • Generate, distribute, or store harmful, misleading, defamatory, discriminatory, or illegal content.
  • Send mass or unsolicited messages, spam, or malicious content, or contact people over WhatsApp without the legal basis or consent required by applicable law and the WhatsApp Business policies.
  • Access accounts, data, or information of other companies or people without authorization.
  • Interfere with the operation of the Service, its integrations, or the AI Providers.
  • Infringe third-party intellectual property rights.
  • Extract, replicate, reverse engineer, or circumvent the technical limitations of the Service or the underlying models.
  • Impersonate real people (including voice, image, or text deepfakes) or run mass political influence campaigns.
  • Make autonomous decisions with significant legal effects on third parties without human oversight.
  • Any use that contravenes section 12 (Fair Use of the Service).

10. Intellectual Property

The Service, its brand, software, design, and documentation are the property of Bai OS, Inc. and are protected by intellectual property laws. The Customer retains all rights to its company's content; the Company claims no ownership of it. AI-generated responses may be subject to additional limitations under the terms of the corresponding AI Provider.

Infringement notice: anyone who believes content in the Service infringes their rights may notify hey@baios.ai. The Company will handle notices in accordance with applicable law, including, where appropriate, the Digital Millennium Copyright Act (DMCA).

11. Privacy and Data Protection

11.1 Privacy Policy

Use of the Service is subject to the Privacy Policy, which describes what data is processed, about whom, for what purpose, and with which providers.

11.2 Roles

With respect to account, payment, and website data, Bai OS, Inc. is the controller. With respect to the content of the company's memory —what its team and its customers share—, the Customer is the controller and Bai OS, Inc. processes it on the Customer's behalf, as processor, to provide the Service. The Customer may request the data processing agreement by writing to hey@baios.ai. With Bai Go, Bai OS, Inc. is also the controller of the content of the person's memory.

11.3 Security breach notification

In the event of a security breach affecting personal data, Bai OS, Inc. will notify the competent supervisory authority within 72 hours of becoming aware of it, in accordance with the GDPR and applicable law, and will notify the affected Customer without undue delay.

11.4 Applicable law and international transfers

The Service complies with the data protection laws applicable according to people's residence, including the GDPR (European Economic Area), the UK GDPR, Law 1581 of 2012 and Decree 1377 of 2013 (Colombia), the LFPDPPP (Mexico), the LGPD (Brazil), Law 25,326 (Argentina), Law 19,628 and, where applicable, Law 21,719 (Chile), and the CCPA/CPRA (California). Data is processed primarily in the United States; international transfers and their safeguards are described in the Privacy Policy.

11.5 Retention and deletion

  • Active account: the memory is kept while the account is active (section 5.2).
  • Account cancelled or paused for non-payment: Bai stops serving, and the memory is kept so the company can resume the Service.
  • Permanent deletion: the Customer may request at any time the permanent deletion of its company's memory, or of specific content, by writing to hey@baios.ai. We handle it within the periods set by applicable law; backup copies rotate within up to ninety (90) days.
  • Legal retention: the Company keeps the records required by tax, accounting, and security regulations (billing, transactions, and security logs) for the legal periods. This does not include the content of the memory.

11.6 Business continuity

In the event of cessation of operations, acquisition, or transfer of Bai OS, Inc.'s business, Customers will be notified at least ninety (90) days in advance. Data will not be transferred to an acquiring entity without the Customer's renewed consent when the transfer involves substantial changes to its processing.

11.7 Privacy contact

For privacy inquiries and to exercise the rights recognized by applicable law, write to hey@baios.ai stating your request and your country of residence.

12. Fair Use of the Service

12.1 General principle

The team's messages with Bai have no visible cap: the team does not need to count messages, tokens, or files to use Bai normally. Responses to the company's customers and the number of team members are governed by the contracted plan (section 13). In exchange for that freedom, use is governed by this fair use policy.

12.2 What is NOT considered reasonable use

  • Automated access: scripts, bots, automated agents, or unofficial integrations instead of human interaction through the official channels.
  • Sharing access: people outside the team using the account, or several people using a single person's access.
  • Resale or redistribution: offering the Service or its outputs to other companies, free or paid, directly or as part of another product.
  • Volume incompatible with the declared team: patterns that, by pace, concurrency, dispersion of access points, or mechanical regularity, cannot be attributed to the members of the team.
  • Mass extraction: attempts to copy the Service's outputs or the underlying models at scale.

12.3 Protection mechanisms and procedure

The Company applies, without publishing them in detail for security reasons, protection mechanisms against abuse (rate limits, detection of automated patterns, and per-account cost controls), designed not to affect reasonable use. When a pattern is incompatible with this section, the Company will notify the Customer and, if it persists, may apply temporary limits, suspend the account, or terminate it in accordance with section 20. In cases of flagrant abuse (attacks, mass extraction, fraud, or security risk) it may act immediately and will notify as soon as reasonably possible.

12.4 Right of review

If the Customer believes a measure was applied in error, it may write to hey@baios.ai. The Company will review the case in good faith within a reasonable time and, if unauthorized use is not confirmed, will restore access.

13. Payments and Subscription

13.1 Plans

The Service is contracted per company, under a monthly subscription plan. Each plan includes a number of team members, unlimited team messages with Bai, and a number of monthly responses to the company's customers. The plans, their prices, the price of each additional person, and the price of additional responses are published on baios.ai and are those in force at the time of purchase.

Bai Go, the plan for one person (section 3.5), is contracted with a monthly or annual subscription and includes the person's messages with Bai, subject to section 12. Its price is published on baios.ai and is the one in force at the time of purchase.

13.2 Trial

The Company may offer a free trial period. Its conditions (duration, when it starts, and what happens when it ends) are disclosed before it begins. When the trial ends without the Customer activating payment, the Service is paused in accordance with section 13.4.

13.3 Renewal, overages, and cancellation

The subscription renews automatically at the end of each period (monthly or annual, depending on the plan) using the registered payment method. Responses to customers that exceed those included in the plan may be charged at the published rates. The Customer may cancel the renewal at any time by writing to hey@baios.ai or through the management tools the Company makes available in Bai Space; cancellation takes effect at the end of the current period.

13.4 Non-payment

If a payment falls due without being made, the Company notifies the owners and the Service is paused: Bai stops serving the company's team and customers until payment is brought up to date. The company's memory is kept in accordance with section 11.5.

13.5 Right of withdrawal and refunds

Where applicable law recognizes a right of withdrawal or cancellation, the Customer may exercise it within the legal periods by writing to hey@baios.ai. Outside those cases, payments are non-refundable, except for sustained material failures of the Service not attributable to the Customer (assessed case by case) or when the Company so decides at its discretion. No refunds are granted upon termination for breach of sections 9 or 12. Details are in the Refund and Cancellation Policy.

13.6 Price changes

Price changes for existing subscriptions will be notified at least thirty (30) days in advance. The Customer may cancel before they take effect without penalty.

13.7 Currency, taxes, and processing

Prices are charged in US dollars (USD) and are net: when a local tax applies, it is charged in addition, calculated by our payment processor (Stripe Tax). If the payment method operates in another currency, its issuer will apply its exchange rate and fees. Payments are processed by Stripe, Inc.; Bai OS, Inc. does not store full card details or banking credentials. The charge appears on the statement as BAI OS, INC.

13.8 Chargebacks

Before initiating a chargeback, the Customer agrees to write to hey@baios.ai and give the Company the opportunity to resolve it within the following seven (7) business days.

14. Service Under Active Development

The Service evolves continuously. Its functions and integrations may change, expand, or be discontinued as long as the essential functionality of section 2 is maintained; some functions may be offered as "beta" or "experimental", with additional limitations. Unless a plan expressly provides otherwise, the Company does not commit to service levels (SLA) for availability, response times, or performance, and will give advance notice of significant changes in accordance with section 19.

15. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BAI OS, INC. AND ITS AI PROVIDERS DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, NON-INFRINGEMENT, AND QUIET ENJOYMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT RESPONSES WILL BE ACCURATE, COMPLETE, OR FIT FOR A PURPOSE.

This section does not apply in cases of willful misconduct, gross negligence, death, or personal injury caused by Bai OS, Inc., nor where applicable mandatory law prohibits the exclusion of liability.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BAI OS, INC., ITS AFFILIATES, LICENSORS, AND AI PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING: LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL; DAMAGES FROM INCORRECT OR INCOMPLETE AI-GENERATED INFORMATION OR FROM DECISIONS MADE BASED ON IT; DAMAGES FROM INTERRUPTIONS OF THE SERVICE OR OF A PROVIDER; AND DAMAGES ARISING FROM MEASURES APPLIED IN GOOD FAITH UNDER SECTION 12. THESE LIMITATIONS APPLY EVEN IF THE COMPANY WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

The total aggregate liability of Bai OS, Inc. under these Terms will not exceed the greater of: (a) the amount paid by the Customer for the Service during the twelve (12) months preceding the event giving rise to the claim, or (b) two hundred fifty US dollars (USD 250). This limitation does not apply in cases of willful misconduct or gross negligence, nor where mandatory law sets higher minimums.

17. Indemnification

The Customer agrees to defend, indemnify, and hold harmless Bai OS, Inc., its affiliates, directors, employees, agents, and AI Providers from claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from: use of the Service in breach of these Terms; the content its company publishes or shares; its communications with its customers and compliance with section 3.4; infringement of third-party rights; and extraordinary costs generated by use contrary to section 12.

18. Service Availability

The Company will make reasonable efforts to keep the Service available, without guaranteeing uninterrupted availability. It may be unavailable due to maintenance, updates, interruptions of AI Providers, WhatsApp, Meta, or other providers, protection measures under section 12, or force majeure. During a force majeure event, the affected obligations are suspended without constituting a breach.

19. Changes to the Terms

Non-material changes (style, errors, clarifications): take effect upon publication at baios.ai/terms.

Material changes (those that substantially affect rights or obligations, including data processing, liability, prices, or fair use): the Company will notify them at least thirty (30) days in advance through the available channels (WhatsApp, email, or Bai Space). If the Customer does not agree, it may cancel without penalty before they take effect.

20. Termination

20.1 Termination by the Company

The Company may suspend or terminate access, with prior notice where possible, in the event of a serious or repeated breach of these Terms, violation of sections 9 or 12 in accordance with their procedure, fraudulent or illegal use, non-payment under section 13.4, or a requirement from a competent authority.

20.2 Termination by the Customer

The Customer may terminate the Service at any time by writing to hey@baios.ai or through the management tools the Company makes available in Bai Space. It may also request, by the same email, that a person be removed from its team.

20.3 Data after termination

After termination, the company's memory is kept until the Customer requests its permanent deletion in accordance with section 11.5. If the Company terminates the Service without cause attributable to the Customer, it will give at least thirty (30) days' notice.

21. Governing Law and Jurisdiction

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws provisions, and disputes are submitted to the state or federal courts of Delaware. Anyone acting as a consumer may go to the courts of their habitual residence where the mandatory consumer law of their jurisdiction grants that right.

22. Dispute Resolution

Before initiating legal proceedings, the parties will attempt to resolve the dispute informally: the Customer writes to hey@baios.ai and the Company will seek to resolve it within the following thirty (30) days. If it is not resolved, the parties will submit to mediation before an internationally recognized center, such as the International Centre for Dispute Resolution (ICDR) or the Centro Internacional de Mediación y Arbitraje (CIMA), with costs shared equally unless otherwise required by law. If mediation fails, either party may pursue the remedies in section 21.

23. Severability

If any provision of these Terms is held invalid, it will be interpreted to achieve its objective to the greatest extent permitted, and the remaining provisions will continue in full force.

24. Third-Party Beneficiaries

The AI Providers are third-party beneficiaries of the disclaimer of warranties and the limitation of liability in these Terms, to the extent compatible with applicable consumer protection law, and never so as to deprive anyone of the minimum rights that law grants them.

25. Entire Agreement

These Terms, together with the Privacy Policy, the Refund and Cancellation Policy, the data processing agreement where executed, and the integration authorizations, constitute the entire agreement between the Customer and Bai OS, Inc. regarding the Service.

26. Contact

  • Support and privacy: hey@baios.ai
  • Company: Bai OS, Inc.
  • Jurisdiction: Delaware, USA
  • Website: baios.ai