Refund and Cancellation Policy
Last updated: October 19, 2026
This page summarizes how Bai is cancelled and when a refund applies. The binding provisions are in the Terms of Service §13; in case of conflict, the Terms prevail. Any mandatory rights recognized by your jurisdiction always take precedence over what is described here.
1. The trial
When we offer it, the trial is free of charge, and its conditions (duration and when it starts) are disclosed before it begins. If it ends without the company activating payment, Bai is paused: nothing is charged.
2. Cancelling a plan
This applies to a company's plan and to Bai Go, the plan for one person, whether monthly or annual. The Customer may cancel at any time, without penalty, by writing to hey@baios.ai from the account email, or through the management tools we make available in Bai Space. The Service continues until the end of the paid period and there are no further charges. Cancellation does not give rise to a prorated refund of the current period, except as provided in sections 3 and 4.
3. Right of withdrawal
If your jurisdiction recognizes a right of withdrawal or cancellation and it applies to you, you may exercise it within the legal period by writing to hey@baios.ai. These rights are mandatory and prevail over any other clause.
4. Refunds
Outside the legal right of withdrawal, payments are non-refundable. We assess proportional refunds on a case-by-case basis when:
- The Service has sustained material failures not attributable to the Customer.
- There are duplicate charges or other extraordinary circumstances on the payment processor's side.
- Applicable mandatory law recognizes a right to a refund.
No refunds are granted upon termination for breach of section 9 (Acceptable Use) or section 12 (Fair Use) of the Terms. Approved refunds are processed to the original payment method.
5. What happens to the memory when you cancel
Upon cancellation, Bai stops serving the company's team and customers, and the company's memory is retained so that the company can resume the Service. The Customer may request its permanent deletion at any time by writing to hey@baios.ai. More detail in the Privacy Policy.
6. Contact
To cancel, request a refund, or exercise the right of withdrawal, write to hey@baios.ai with the account email and the reason. For unresolved disputes, the provisions of the Terms of Service apply.